Frequently Asked Questions

How long does shipping take?

Most orders arrive within 5–11 business days, depending on your location. You'll receive a tracking number as soon as your order ships.

Do you ship internationally?

Yes! We ship to many countries worldwide. Shipping options are shown at checkout.

Can I track my order?

Absolutely. Once your order has been dispatched, we'll email you a tracking link.

What if my order arrives damaged?

We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.

For missing packages or delayed shipments beyond the estimated timeframe, please contact us at info@pawlunix.com, and we will assist where possible.

Can I return an item?

No returns accepted

How can I contact Pawlunix?

You can reach our friendly support team through our Contact Us page or by email. We'll get back to you as soon as possible.

Are your products suitable for all pets?

Product suitability varies by item. Please read each product description carefully before purchasing.

Is my payment secure?

Yes. We use trusted, encrypted payment methods to keep your personal and payment information safe.